Last updated: August 2026

966 Cars & Coaches is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, request a quote, make a booking or contact us.

1. Who We Are

966 Cars & Coaches is a private hire and passenger transport service providing cars, minibuses and coaches for airport transfers, private hire, corporate travel, weddings, events and group transportation across Hull, East Yorkshire and beyond.

For the purposes of UK data protection law, 966 Cars & Coaches is the data controller responsible for the personal information we collect and process.

2. Information We Collect

Depending on how you use our services, we may collect:

• Your name
• Telephone number
• Email address
• Pickup and destination addresses
• Travel dates and times
• Number of passengers
• Number of children and any seating requirements
• Luggage requirements
• Booking and journey details
• Information you provide in additional notes or messages
• Payment and transaction information where applicable
• Information relating to communications between you and 966 Cars & Coaches

When you use our website, we may also collect technical information such as your IP address, browser type, device information and information about how you interact with our website.

3. How We Collect Your Information

We may collect information when you:

• Submit a quote or booking request through our website
• Contact us by telephone, email or other communication methods
• Make or enquire about a booking
• Contact us through social media
• Visit or use our website
• Provide information to us in connection with a journey

4. How We Use Your Information

We use your personal information where necessary to:

• Respond to enquiries and quote requests
• Process and manage bookings
• Arrange and provide transportation services
• Contact you about your booking or journey
• Confirm pickup and destination details
• Communicate changes or important information relating to your booking
• Process payments where applicable
• Provide customer support
• Handle complaints and resolve disputes
• Maintain business and financial records
• Improve our services and website
• Meet our legal and regulatory obligations
• Protect our business, customers, drivers and the public from fraud or misuse

We will only use your personal information where we have a lawful basis for doing so.

5. Legal Basis for Processing

Depending on the circumstances, we may process your personal information because:

• It is necessary to provide a service or take steps at your request before entering into a contract
• We have a legitimate business interest in operating and improving our services
• We are required to comply with a legal or regulatory obligation
• You have given consent where consent is required

Where we rely on consent, you may withdraw your consent at any time.

6. Sharing Your Information

We do not sell or rent your personal information.

We may share relevant information where necessary to provide our services or operate our business. This may include sharing appropriate booking information with:

• Drivers carrying out your journey
• Vehicle operators or transport partners where required to fulfil a booking
• Payment providers
• Website, hosting and IT service providers
• Booking and communication systems
• Professional advisers where necessary
• Law enforcement, regulators or other authorities where we are legally required to do so

We only share information that is reasonably necessary for the relevant purpose.

7. Driver and Journey Information

Where a booking is allocated to a driver, we may provide the driver with information necessary to complete the journey. This may include your name, pickup location, destination, travel time, passenger numbers and relevant booking instructions.

Drivers are expected to handle customer information appropriately and only use it for legitimate purposes connected with providing the journey.

8. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer periods where required by law, accounting requirements, regulatory obligations, insurance requirements or to establish, exercise or defend legal claims.

When information is no longer required, it will be securely deleted or otherwise disposed of where appropriate.

10. Your Data Protection Rights

Under UK data protection law, you may have rights including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information in certain circumstances
• The right to restrict processing in certain circumstances
• The right to object to certain processing
• The right to data portability where applicable
• The right to withdraw consent where processing is based on consent

These rights are subject to certain legal exemptions and conditions.

11. Marketing Communications

We will not send you marketing communications where your consent is required unless you have provided that consent or another lawful basis applies.

You can ask us to stop sending marketing communications at any time.

12. Cookies

Our website may use cookies and similar technologies. These may be used to make the website function correctly, understand how visitors use the website and, where applicable, support advertising or marketing.

For further information, please see our Cookie Policy.

13. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security or content of those third-party websites.

You should review the privacy policy of any third-party website you visit.

14. Children’s Information

Our services may involve journeys for children, but our website is not specifically directed at children.

Where information relating to children is provided as part of a booking, it should only be provided where the person making the booking is authorised to provide that information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or data processing practices.

The latest version will always be published on this page with the relevant update date.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact 966 Cars & Coaches through the contact details provided on our website.

If you believe your data protection rights have not been respected, you also have the right to raise a concern with the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

966 Cars & Coaches
104 Holderness Road, Hull HU9 1EA, East Yorkshire
United Kingdom

Website: 966cars.co.uk